I'm desperately trying to cancel my subscription so I don't get money out of one of my accounts and get charged by the bank. When I'm on my laptop online and I try to cancel it at xbox.com it says it wants to send me a code to my old phone number that i dont live at anymore. It then says I need to update my contact details but when I do it 'says' it's updating them today but it hasn't yet. I tried updating them over a month ago and it still wont update for some reason. I'm getting no errors that I know of. So it's becoming impossible to cancel it. Phoned the help number but ran out of credit after waiting 3 mins... At a total loss now...Why can't it just ask me security information and let me cancel it???