cancelling gold membership auto-renewal

hey, i posted this in the support section but i dunno how dead that area is so i thought i'd post it here too

the option for cancelling auto-renewal for xbox live membership isnt working for me, every time i select the 'off' box and click confirm, this message comes up:

An error occurred cancelling automatic renewal.

i'm trying to cancel it because i'm going to uni this month, and have no need for my xbox or xbox live there.

this is pretty annoying, it just feels like it's failing on purpose to make it difficult for me to cancel the payments


Discussion Info

Last updated July 4, 2018 Views 1 Applies to:

You cant cancel auto renewal on a UK account on the website you need to call support 08005871102

You sure as i just did it!!!!!!!!!!!!!!

you can cancel it on the site i've also done it

i think it has something to do with the services linked to it