Cancelling Credit

I want to close the email account associated with this Xbox account. I cant close the email account because I have $8.70 in Microsft money. I do not care if I lose this money, I simply want the credit to dissapear so I can close my email account, And continue to press on. I found this forum through Xbox support. Please help.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

You should try speaking with Phone Support, if the credit balance is preventing you from closing it down.

support.xbox.com/contact-us

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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You would have to spend the 8.70 at the Microsoft store. It is a hassle, but unfortunately is the only way to close the account.

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