Cancelling a Credit Card

We are trying to cancel our credit card off our Xbox account however it is asking for a parent account username and password.  For some reason we don't have that info and are unable to access this.  How can I either retrieve or change our parent account so I can delete the credit card?

 

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Last updated July 5, 2018 Views 1 Applies to:

Was your account originally set up as a child account, or part of a family gold account?

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I am not sure and quite frankly no one can remember...it just appears that nobody knows what the original login info is.

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I think the best thing for you to do, is to call Microsoft and discuss the issue with them.

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