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I cancelled the auto renew for my g/f account "shieldsoffline2" which was scheduled to be renewed on the 22nd of November and I just received a charge on my account anyway. What is up with this and how do I go about rectifying this?
It's likely because the billing and renewal date are different. The renewal date only effects the current subscription, but the billing date is always the same.
So, in this instance, her renewal date was the 22nd. If you let the subscription lapse, and decided sometime in the future it should be turned on again, but say on the 1st of the month. It would charge when you first purchased it, and then the next month
it would renew on the first. The charge, however, would not process at the same time unless the billing date was also the first. If the billing date is more like the 15th, it would hold as a pending charge until that date hit.
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