Cancellation problem

ok so i tried calling up 2 cancel my subscription and i keep getting redirected to machines and the mechine ends up telling me 2 go on the site when i need 2 cancel ... and now the acc has renewed and i dont even have that xbox in the country or anywhere near internet yet it still wont let me cancel. my money is just going and there seems to be nothing i can do about it. talk about a major scam/ rip off -.- 

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

gotta goto billing

ignore it they mean you can add a creditcard and manage your account info

but to cancel you must talk to billing via phone

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i tried

...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

what do you mean you tried

if you get to an agent you can get to an agent

it is important not to call during peak hours

3-9pm and weekends

also it would be good idea to call during the business hours

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.