Canceling Xbox live

Hello, My gold membership expired a month or so ago and I've been trying to cancel my mothers card. I have no outstanding balances and no recurring fees set up but it wont let me remove the card. I cant even get to my account on the xbox live site because it gives me an error message saying i found a glitch, which has been happening for the past 2 weeks. I tried removing on my xbox but it gives me the "Payment option Mastercard Cant be removed" and the site they tell me to visit i cant get to. Please help, this is more frustrating than it should be.

I live in the United States

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

For billing issues, you'll need to contact support directly to speak to the billing department. They should be able to help you get it sorted out. 1-800-4my-xbox.

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