Canceling Xbox live

Hello, My gold membership expired a month or so ago and I've been trying to cancel my mothers card. I have no outstanding balances and no recurring fees set up but it wont let me remove the card. I cant even get to my account on the xbox live site because it gives me an error message saying i found a glitch, which has been happening for the past 2 weeks. I tried removing on my xbox but it gives me the "Payment option Mastercard Cant be removed" and the site they tell me to visit i cant get to. Please help, this is more frustrating than it should be.

I live in the United States


Question Info

Last updated July 5, 2018 Views 6 Applies to:

For billing issues, you'll need to contact support directly to speak to the billing department. They should be able to help you get it sorted out. 1-800-4my-xbox.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.