An employee needs  to completely remove this account (or at least the auto-charge)

We do not know the parental account and our Xbox is inaccessible 

child account: Shrapnelproof

We can't get on to the billing page due to not knowing the parental account details limiting our accessibility to cancel the sub

We have all the credit card information

Please just help get rid of this...


Question Info

Last updated July 5, 2018 Views 9 Applies to:

If you are unable to remove the auto renewal on an account then give support a call.  They'll be able to turn it off for you.

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