Cancel Xbox live auto renewal

I want to cancel my renewal for xbox live gold. However when I click to My Account in Xbox live website, it always show the error:

Uh oh... that should not have happened.
What happen? Does anyone can help?

Thank you very much
 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

If for some reason the sites mentioned do not work, then you will need to contact Xbox Support, they are able to turn of auto renewal for you.

To contact Xbox Support use support.xbox.com/contact-us

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There are two sites you can cancel your subscription from and these are best viewed on a PC using Internet Explorer browser.  Try one of these and if ensure you're signing in using the correct Microsoft account email/username.

To manage everything from basic or billing information on your account, update privacy and security settings as well as manage payment methods or turn off auto-renewal please visit http://account.xbox.com

To view only the financial side of your account such as billing transactions, subscriptions, manage payment options, view local currency balances or redeem codes, visit http://commerce.microsoft.com.

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