There are two sites you can cancel your subscription from and these are best viewed on a PC using Internet Explorer browser. Try one of these and if ensure you're signing in using the correct Microsoft account email/username.
To manage everything from basic or billing information on your account, update privacy and security settings as well as manage payment methods or turn off auto-renewal please visit
To view only the financial side of your account such as billing transactions, subscriptions, manage payment options, view local currency balances or redeem codes, visit
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.