cancel my account for ever

I have two accounts. I want to cancel this one and so with my new email address I can log into my Account without using my old email address.

However when I go into the options of setting up a third account so I can move the email address associated with ' askingbat3501 ' it keeps telling me to wait 30 days. It is well over 30 days.

I cannot believe it is so difficult to do what I want. I have also changed the email addresses for Billing Info and I see that has worked.

So if I can cancel this Account , can I then log into my xbox account with my NEW email address ? How do I change the ' account name ' ( email address ) then if that's easier ?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Sorry to hear about your situation;

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Please take the time to read this article. Hopefully it helps you out.

support.xbox.com/.../manage-microsoft-account

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what seems to be happening is it is asking me to cancel any payments to Microsoft. I don't have any money due to Microsoft or any points.

I have even logged into my Microsoft Account rather than xbox Live account , in which I know they are tied together ; and tried cancelling from there.

so the problem is PAYMENTS as far as I can see

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If your account is stating there is billing issue there is nothing anyone here can do for you. Your best bet now is to call Customer Support at 1-800-4-MY-XBOX or 1-800-469-9269.

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