Can't watch a DVD without an internet connection?

Can someone please explain this to me...

 

Question Info


Last updated September 17, 2018 Views 4,366 Applies to:

Hey there Yeti!

An internet connection is not required while watching a DVD. Can you describe what error you're seeing?

If this is the first DVD that you've tried to watch, then it's possible that you haven't downloaded the Blu-Ray Player app, which is required to watch Blu-Rays/DVDs. When you first put a Blu-Ray/DVD in the console, it will automatically prompt you to download the app. If you didn't already have it installed and you weren't connected to Xbox Live, then it would give you an error.

Let us know what you're seeing and whether or not you're able to watch a DVD while offline after downloading the Blu-Ray Player app. We'll be standing by to hear back from you! ^_^

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You have to connect it at least once to the internet to download the app. This is unfortunate for people that live in rural areas or that just don't have Internet access. This should be included from the beginning in the Xbox.

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Hey there InsaneRene,

Thanks for the suggestion! If you'd like to get that idea to a better place for visibility, feel free to post it up on the Xbox Feedback site. If you have any Xbox Support related questions in the future, create a new thread detailing what you're experiencing and any troubleshooting steps you may have already tried. This way you can receive support specifically catered to you. Thanks!

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