Can't view voice/ picture messages on the xbox one?

I received a picture and voice message from a friend earlier today/ yesterday. To my surprise it said "sorry we cant open this, open on the xbox 360. So whats going on? Can the xbox one just not do this when its from the 360? Does this also happen if someone sends a voice/ picture message from another xbox one?

 

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Last updated July 4, 2018 Views 0 Applies to: