Can't switch my microsoft account?

Everytime i want to try to switch my account to a different name it'll always say "The email address associated with your microsoft account can't be changed." What's the problem?

 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

Make sure to use the same email if you are trying to change your gamer tag.

If you are trying to change your email then refer to this link on Microsoft's website. answers.microsoft.com/.../6494c1e5-1ef7-43bf-9668-8bb50ecf3e78

They have been having issues with rename for several months now. The site I directed you to gives a detailed explanation. If you are still having trouble you will have to call or email support.

Email - support.xbox.com/.../contact-us

Phone - support.xbox.com/.../contact-us  

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