Can't stop auto renewal!

I ran out of xbox live a long time ago, but only just realised that xbox have been trying to take money out of one of my accounts. Nothing has been taken because there is no money in the account. I know that as soon as i put money in the account that it will be taken out, but i don't know how to stop auto renewal. I checked the xbox support  site but it hasn't been updated. when i try to remove the payment option it says, "An outstanding balances exists on this payment instrument.Please try again later".


Question Info

Last updated July 4, 2018 Views 13 Applies to:

Hey there,

This type of billing issue is best resolved by speaking to Xbox Support over the phone. Follow this link to contact Xbox Support by phone regarding your issue.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.