Can't spend Microsoft Account Money on Xbox

I have been trying to purchase a downloadable game for weeks now since Xbox changed from points to USD's. The first few times the purchase window continued to redirect me to microsoft's internet explorer 11 page to download, which I don't want! I finally got the stupid window to open and all I see is the ability to charge a credit card rather than the option of using my microsoft account money. The purchase is only $9.99 USD and I have $13.50 USD in my account. Why can't I buy using my microsoft account money? Why do I have suddenly have to use a credit card for each purpose? Even my attempts to buy from directly on my xbox only gives me the credit card option. I love xbox for the games, but the company of microsoft is so *** up I'm up to here to never supporting or giving my money to them again! I have had nothing but BS with dealing with the game unit, transfering game content to other storages, xbox live accounts corrected, corrupted hard-drives and either no ability to reach anyone in costumer support but an automated machine or in the few times I did get a real person they were no help and absolutely clueless as to why or what was causing these problems.

 

Question Info


Last updated July 5, 2018 Views 86 Applies to:

the website is not set up to use MS currency from the converted points you would need to have a payment method on file to buy anything from the site.  but if you buy from the 360 you will have no problems.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Wait a minute. I had points that weren't spent when microsoft decided to change from points to dollars. Where is that money? I couldn't find anything here on xbox to tell me. All I was able to find was a link to my microsoft account, which told me I had $13.50 still there? I never put money in or even knew I had a microsoft account, but assumed it was from xbox since xbox site linked me there! This is crap. I have money for points I purchased for my xbox and now I can't spend them? WTH! And from FAQ's on MS account there is an expiration date. How can there be an expiration date if its my real money I purchased for points!?!

Secondly, I just tried via xbox 360, went to the marketplace, selected the game, but told me I had to pay by credit card. No option for my remaining points or an ability to find them. Microsoft and updated and changed everything I'm so lost and confused, spendings hours to find simple information that should take moments!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

get a visa or mastercard GIFT card from 7-11, use that as your credit card to verify your billing info, after the download, spend the credit card so that xbox doesn't use the money in it.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If the game costs more than the amount of currency you have on your account then you need to select the credit card option and it will let you use the currency first.  If not it should be offering you the option to use the currency, if you aren't you may want to re-download your profile and/or clear your cache.  support.xbox.com/.../clear-system-cache

I don't know why MS chose to make the converted points expire, but it ISN'T real money, it's virtual currency that exists only on the Microsoft servers, they just renamed it to match up with local currencies.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have had the same problems. personally i choose psn over microsoft but i have 80.17 on that *** account and i cant spead a penny. when can we get some real professionals up in this *** and help us with our issues?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I was experiencing this issue as well - it seems Xbox 360 games cannot be purchased through the website using money in your Microsoft Account.  This issue does not exist with Xbox One games.

I can purchase Titanfall (Xbox One) using my credits, but I see no such option when trying to purchase Skyrim.

I can make the Xbox 360 purchase from the console using my credits without issue.  I would recommend attempting to make the purchase from your console.  While not as convenient, it should allow you to use your credits.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Ya you need to go on your console to buy games with Microsoft credits (points, money whatever)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.