can't sing in to xbox live

My fiance has a free account, i am under her account but i can't sign in on the console! i get a sign up prompt but when i put my info in it says there is already an ID with that name....how do i fix this?

 

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Last updated July 4, 2018 Views 10 Applies to:

Hey there, if you have already created an account, you will need to select Recover Gamertag instead.

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i'f recovered my gametag but it says xboxlive sing up failed

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Hey Stative, if you create your own thread in which you fully describe your issue, we'll be able to provide official support for you. :-)

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