Can't sign into my xbox live account, no microsoft account

I tried to sign into my main gamertag today Pheonom55, and I have to confirm the email address associated with it. The problem with that being the email address for it is my mum's, she made the account for me years ago, then deleted the microsoft account, it hasn't been a problem before but now I can't sign into the account because it doesn't exist, and can't figure out how to change the details.

Any help would be greatly appreciated as I've put a lot of work into this gamertag 

 

Question Info


Last updated July 5, 2018 Views 111 Applies to:

Hey there Pheonom,

Sorry to hear you're having issues accessing your account.

I would definitely recommend using our Account Recovery Tool.


Please let us know how that goes and we'll work from there.

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I tried that, and it keeps saying the account doesn't exist.

I don't see how I've been able to get along fine for 6 years and now it doesn't work

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Hmm.. This seems like a case Phone Support is best equipped to handle. They have the ability to manually change your account info, so perhaps they can get a working email address on their for you. 

Let us know how that goes! 

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