Can't sign into my profile since update

 Updated my Xbox last week and since then I can't sign into my profile. I click on it then screen flashes and goes no further. I can sign into my kid's profiles but that is all now.  Any suggestions ?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:
Answer

Hey there! First try opening the guide, then going down to settings, then Restart console. If that doesn't work, go to the settings tab again, but go to all settings, then under Accounts, remove the profile. Go to Turn off console and unplug the power cord from the back of the console for 2 minutes. Plug it in, boot it, then add the account back on.

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