Can't sign in

I turned on my Xbox one and tried to sign in but it asked for a password. I don't remember ever making it require a password and it doesn't take any passwords that I might use. I looked this up and someone back in june had the same problem ( on a 360 ), but the forum didn't go very far and I didn't find a fix there. Any suggestions are appreciated. ( can't tell if its a problem with my account or the console btw)

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

The password it is looking for is the password to your Microsoft account. If you have forgotten your password you can reset it here account.live.com

Xbox Ambassador | Xbox Forum Moderator | Xbox MVP

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That didn't work. I tested the password out on the microsoft website and worked fine. I even changed the password and it did not work.

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I should also mention I can sign in while the xbox is offline. Hope that helps

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Hey Killer,

Sorry to hear you're having issues with your account.

I would recommend trying these steps in this order:

  • Remove your account from the console
  • Hard reboot your console by holding down the power button for about 5 seconds.
  • Leave your console off for about 30 seconds
  • Turn your console back on
  • Redownload your profile



Please let us know how that goes and we'll work from there. 

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