Can't sign in to my own account.

Recently, I bought an Xbox One. I created a Microsoft account during the setup, and redeemed a code for a year of Gold. I then tried to sign into the account one line, and Xbox.com created a completely new account, with a different gamer tag and no sign of my Gold membership. How can I sign in to my own account.

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:
Answer

Hey there, BouncedEagle8! I'm sorry to see any sign in issues. It looks like you've already created a thread about this here. To ensure that we get you the help you're looking for and not ask you to do troubleshooting multiple times, we'll have our community get you answered over there. Thanks for understanding! :)

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