Can't sign in to my account

Hello,

2 days ago my friends didnt refresh  so i logout and sign in again. IT didt help. So i delete my account. After this i try to add my account again. I See error code 0x80a40019. What can i do now? Please help.

 

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Last updated July 4, 2018 Views 21 Applies to:

Hey Madness OD!

Thanks for letting us know the steps you've tried so far. Because this thread is a bit older, this issue is likely resolved for many of the users who have posted. So that we can best help out please create a new thread letting us know what's going on if the power cycle doesn't help. Thanks!

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I deleted my account as a way to fix the syncing problem. I've been having this same error message pop up. It's not the Internet because I had a 3 hr conversation with my ISP after having them bridge my arris. I'm gonna try to unplug my power supply for a bit and see if that works. If not then I'm stuck and Microsoft hasn't been much help.

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I can't sign in either since the november update.

It does this every time I turn on my xbox and a hard reboot only fixes it half the time.. Way to go microsoft..

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If you're still getting that error, or any others, you can use this troubleshooter to help: support.xbox.com/.../network-connection-error-solution

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That very well could be an issue. Are you using a wireless connection? I would try wired, if possible and in Settings, Network run both the connection test and multiplayer test, and see if you get any errors

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I think the main problem is in connection, when i check my connection to internet i See "DNS doesnt recognize names of the servers"

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Only factory reset is an option?

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Hi there. I would try doing the same thing, but then unplug the power cord from the back for 5 minutes. If that doesn't work, there is a chance you will have to do a factory reset. If you do that, you will have to reinstall all games and apps on your internal hard drive, so I would move them to an external hard drive first.

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IT doesnt help i turn off this console for whole night and IT doesnt help :( some another help?

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Did you try doing a hard reset on your console?  Hold the power button on the console for 10 seconds or until the console shuts down completely then wait a couple of minutes and power it back up.  Then see if you can add back your account.  Hope this helps.

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