Hey there Tim! I'm sorry to hear about the connection issues. Let's see what we can do to get things sorted.
To start things off, I suggest working through our
Connection Troubleshooter. That will work with you through the exact issue you're seeing and some great suggestions to get everything sorted.
Let us know how that goes, what suggestions you try, and the steps it takes you through. We'll be standing by to hear from you. =)
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