can't set up xbox live with my account

Trying to set up my xbox.  I obviously can sign on here, and to live messenger, and my email, and i can sign in on any of my "games for Windows Live" on my pc, so why does my new xbox tell me my sign in information is wrong?

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

There is currently a service alert and the Xbox console is affected. support.xbox.com/.../xbox-live-status

It might not work until it's resolved. Sorry!

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Hey Xanderaab,
 

Could you share with us the exact error message that you are seeing, and please include any numerical error codes that are associated with the error message?
 

Additional information will help us steer you in the right direction.

Thanks!

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