Can't remove payment option

Logged in using e-mail address associated with xbox account, followed add payment option instructions, was prompted for security code to be sent to e-mail, entered code from e-mail, added credit card, updated security options to allow text security code as an additional level of security. logged out went back in to check payment options, same prompt to send security code entered security code from e-mail and txt each time received redirected to login page, login then repeatedly returns to login prompt. even though they are the same credentials I used to login to select add payment options.


How can I add a credit card using the same credentials then once added can't even login to check details or remove the same card.


Question Info

Last updated July 5, 2018 Views 0 Applies to:

Hey there Assassin525,

I'm really sorry to hear you're having issues with your account security codes.

For this, I would really recommend getting in touch with our Phone Support. They will be best equipped moving forward to help you get things sorted out.

Please keep us posted on how everything goes. 

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