Can't redeem xbl code

I get an error when I type in my 2100 MSP code. I have tried redeeming it on xbox.com and from my Xbox 360. I think it's possibly because my account was made on xbox.com and so will only recognise US codes.

 

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Last updated July 5, 2018 Views 0 Applies to:

If the region of your account does not match the points card then the card will Not work.

You can check your region at billing.microsoft.com

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Hi there Pol, I believe you would need to contact customer support via phone in order to assist you with this issue sense you wont be able to give us the redeem code on the forums because of confidential reasons.

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Hey there! What is the exact error code and message you get when you try redeeming on the console?

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The problem is with the region of my account, I check at billing.microsoft.com and it's set to the US. I think because my WLID is American it has translated all the details of the hotmail address onto the XBL account. Is there a way I can switch from the US region to UK?

Thanks for the replies so far :)

Also, the error code I get is "Please enter a valid code."

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Nope you must create a new account to use uk codes

Suggestion select us at the bottom Of the page and click uk

Then create your account

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But I've been using this account for almost a year, I'll lose all my online ranks, gamerscore, Xbox Live membership and game progress. Why isn't there a migration tool?

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