Can't recover my old gamertag

Hi, I recently purchased a new xbox 360 since my old one broke and I cannot recover my old gamertag as I've tried entering multiple emails and passwords that it might be under (since it's been 4 years and I can't remember very well). I think I might have entered the correct information but I received an error message saying there's a problem with the credentials. I have the old gamertag saved onto my old hard drive, so I tried putting in the old hard drive in and I re-entered all the information again and I received a similar error message followed by a long number that started with an 801 or 805 at the bottom.

When I first created the account I'm trying to recover, I was a minor, so it asked for my parents email and to create a pass and then one for me, however none of these are working.


Question Info

Last updated July 5, 2018 Views 0 Applies to:

Sorry to hear about your situation.


Try this link for account recovery and this one for the password.

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