Can't recover my account

I have tried to recover my account I can even sign in on here the account name Is DragonsFistX100 , Every time I try to log in it says error and a long digit code 805------ afterwords it says to sign in on here to resolve this issue
 

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Last updated July 5, 2018 Views 0 Applies to:

Hi there,

can you please specify the complete error code, it will help us to determine what the best steps are resolve this problem

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So right now, your account is no longer on your console right?

You can try this out since it has worked for people before.

Turn on the console, delete the profile if there is still a non working version of it on the HDD but do not delete all items tied to it.

After that, clear your cache.

Turn off the console and turn it back on.

Now try the recover/download profile process

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