Can't recover gamertag

Right. so, I'm having a bit of trouble trying to recover my gamertag. I bought a new xbox because my old one broke down, and now i can't recover my gamertag. When i try, the progress bar stop at about 3/4 and a window pops up saying "service unavailable, try again later" or something like that. 

When I do a connection test everything seems to be in order. I can even make a new gamertag and connect to xbox live, so my connection doesn't seem to be the problem. If anyone have any insight to share i would be grateful. It's getting annoying!

 

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Last updated July 5, 2018 Views 2 Applies to:

This might be why you are having problems when recovering your gamertag.

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lol. didn't see that one. hah !

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gona  writhe my problem in here.hope it is okey

have the same problem but from your link every thing is okey

my network and every thing is okey and  when i test xbox live connection. ti work's fine

but i stil can't log into xbox  live from my recovered acc on my new xbox:/

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What happens when you try to log into LIVE? Are you able to log in on other consoles/networks?

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My xbox now that I updated it, it won't let me recover my gamertag like it would start up and at about 1/3 the ways there it stops and stays there forever

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Hey Cough Drops. When you get to about 1/3 done, does it actually freeze or do the wheels keep spinning? How long have you let it load like this? You could also try a direct connection between your console and modem with an ethernet cable to see if that helps. Let me know, thanks!

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It would keep spinning but the loader would stop loading

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My connection is with an Ethernet cable and everything is fine but it wont recover the gamertag

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How long do you let it load once it gets to this point? Also, are other gamertags having any issues being downloaded to the console? Can you try downloading your profile to a different console? If this works, try moving it back to your console via USB storage. Let me know, thanks!

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