Can't read Xbox gold membership code

Dear, I bought Xbox live gold membership. My son was scratching to get the cods but with a knife and some of the numbers in the code are not readable any more. What can I do? It is two numbers/letters I can't read.

Question Info

Last updated July 5, 2018 Views 9 Applies to:


Sorry, but you are out of luck, friend.  The card is useless if you cannot see the code.  Even calling in to customer service will not be of any help because there is no way for them to verify that your card is created (manufactured for retail sale), activated (purchased by consumer) or consumed (applied on to the account).  The code must be visible and there is no other way to check the status of the card but with the code itself.  Sorry that this happened, but just use soft edge coins to avoid this in the future.

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