Can't purchase Xbox Live gold. :(

Hey,



I'm trying to purchase Xbox Live Gold for my account.  It is currently $5.99 according to the promotion (40% off).  However, it will not allow me to purchase it even though I have a balance of $13.02.  What's going on?

Thanks.

 

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Last updated July 4, 2018 Views 26 Applies to:

Bump.  Please help me on this.  I really wanted that 40% off.  What's going on?

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Hello,

You cannot use your Microsoft Account balance to purchase Xbox LIVE Gold. That balance can only be used on Xbox LIVE Game store transactions. 

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Why could i not find this listed anywhere?  That's why I bought the credits.  A bit upsetting that i payed the money expecting to buy gold and now it wont work. >:(  What is the reason for this?

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Hi,

It's actually listed in the Points FAQ found here.
[quote]Can I buy an Xbox Live Gold Membership with the currency in my Microsoft account?

The currency in your Microsoft account can’t be used to buy an Xbox Live Gold Membership at this time.[/quote] 

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I see.  Thank you.

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when I put the code..prepaid Live Gold to Xbox one..

show a messenge of error and i cant go on..

Please help me..

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Hey guys I got a card for 3 months and when you bag the console tells me it's not valid, and if I try online tells me that went something goes wrong

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Hey there, Trol Vesel! This thread is kind of old and isn't related to your issue. If you could, make a new thread detailing your issue as well as any error codes you're getting and we'll get you some individual help. Thank you!

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