Can't purchase Xbox Live Gold

Hi.

I'm trying to renew my account to Gold every day from almost 2 weeks ago but the transaction just don't complete with no specific message.

When I did the process from Xbox 360, I confirmed the payment, waited some second and nothing happens, it just go back with no message.

When I did from my desktop in Xbox Live website, it gives me this message (in portuguese):

Try to buy again
An error occurred while finalizing your purchase. Sorry about that.

PUR5000
d670ddee-4f7f-40f1-8ae2-07dee979362b
24.11.2013 - 12:05:36 UTC

Can anyone help me please?

Tks.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Sorry to hear you're having issues.  Unfortunately, if you're having problems on the console or the website then no one here can help you.  Give support a call and they should be able to help you set up your Gold membership.

support.xbox.com/contact-us

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