Can't play multiplayer

Got a xbox one with ghost and 2k14 first day I only set up TV so never played my games day two I installed both games. one the ghost it keep saying unable to connect to server so I put the 2k14 in and it's saying the same I call a friend who also has a one down the street from me and he's online in a match....so I called my Internet provider they tell me my connection is great so I called xbox they tell me nothing..CAN ANYONE HELP feels like I got the one to only watch TV and movies

 

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Last updated July 4, 2018 Views 2 Applies to:

I even went n exchange my one for another one and it's still doing the same thing

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Hey thatdudewill3,
 

Sorry to hear about the multiplayer issues you are having playing that game. Lets start with this helpful thread to gather more information about this issue.
 

Reach back when you have those answers for us so we can help troubleshoot more.

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