Can't pay for my membership

My X-box is trying to bill my credit card, which it won't let me remove, for my live membership.

This card has been inactive for well over a year.

When I try to remove it from my account, the system is always unavailable and says to try again later.

It's not ever used to make purchases. It's just a useless option on my xbox.

Now my membership has expired and for some reason it's trying to bill that card. I tried using a prepaid code, but was told my account had been suspended from billing (or something very similar)

I just want to play my xbox. Can anyone help me?

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

When you purchase gold from Xbox you are told that it will turn on auto-renewal which will remain turned on until you turn it off. So the system has been trying to auto-renew, but since they can't charge your card, your account has now been suspended until you pay off the balance you owe. You cannot remove the card or add a prepaid card until you add another card to pay off the balance.

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Hi there,

This is best handled by phone support so they can resolve the billing issue. You can reach them here: support.xbox.com/contact-us

Edit-ninja'd If you can't do the billing changes online like Smwutches mentions, you will have to go through support.

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So you're saying I owe Xbox money?

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Yes. They usually try several attempts to charge you for the new subscription before suspending you, so you would have  already started a new subscription that hasn't been paid for. You can check http://commerce.microsoft.com to see the balance you owe.

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