Can't manage account and subscriptions

I constantly get this message while trying to manage my account subscriptions on xbox.com, I have tried clearing the cache, and using a different browser. Nothing seems to work.

Here is the specific message: 

Server Error in '/' Application.
Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. 

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>


Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration>
 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Have you tried to clear your browser history ? or tired a different browser?

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I have tried deleting my history and using a new browser, I also deleted the cache and cookies again but it still didn't work.

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Hi there,

You can try and check this link http://billing.microsoft.com and verify if all information is correct.

If all is correct and you still can't access your account I advise to contact Xbox Support, they should be able to tell the cause and hopefully fix the issue.

To contact Xbox Support please use this link: support.xbox.com/contact-us

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