Can't make a profile

I bought a xbox live card with the code on the back. The instructions said to create an account on the computer. I did that and then went on the xbox to connect to xbox live and tried to make a profile using the same info as my account and it said the profile is already being used. What am I doing wrong?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Since you created the account on the website, you need to download the gamertag to your console - support.xbox.com/.../profile-move-delete

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