Can't login to Xbox live

i just connected my xbox to my router, and the connection is fine and all. but once i made an xbox live profile, it just changed my gamertag to some random name: HeartsickSun6 and left me there. when i login on my pc i get the same gamertag, but not my avatar correct gamerscore etc. when i try to sign in on my account on the xbox i get this weird error stating: this email address or password isn't valid for this account. Try again. im sure the email and password match up. anyone got some ideas?

 

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Last updated July 4, 2018 Views 0 Applies to:

also i can't play on my old save games anymore.... siriously?

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Hi there!  It's sounding like you actually have two profiles, as the one you're posting from right now, HeartsickSun, looks like a new auto-generated tag.  Whatever your original gamertag was, was associated with a different email address for it's Microsoft Account.  You can find out what that email was using the steps at Xbox.com/forgot

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That can't be it, i never gave anny other email adress, also my gamertag are now on my xbox and on this account the same, it just doesnt link up together for some reason. If i follow the steps on xbox.com/forgot ill have to login first to see such email account is linked to my gamertag. Wich was the problem in the first place. So i can't double check

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we are having the same problem and we created a new account. we put it in the right email and password. and we cant log in. also how do we delete profiles from the system?

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