Can't log into Xbox Live

Hi, I just tried to log into xbox live and it says I entered and incorrect username or password.  I went to xbox.com/forgot and changed my password.  I was able to successfully log into my microsoft account on my computer.  When I went back to try again on xbox it gave me the same message.  I DO have an internet connection to xbox live, I DID correctly enter my email address and password a number of times.  Can someone help me out?  Thanks.

 

Question Info


Last updated October 18, 2018 Views 2 Applies to:

Hey there, BigtoneNJ. Really sorry to hear you're having some trouble signing into your account! What happens when you download your profile onto a secondary storage device such as a USB drive configured for use with your console? Do you encounter the same error message? In addition, are you seeing any numerical error codes? Please let us know!

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I downloaded my profile and it worked!!  Thank you!!!

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