We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Can't log into my account because my email was deleted
I need to know how to change my Microsoft account for one of my profiles because I can't log in otherwise it says it requires my email and password to log in but they don't work any idea how I can fix this?
If you can’t sign in to an Xbox Live profile on your console, here are some other ways to find your Microsoft account:
•Go to accounts.live.com and try signing in with what you think is your Microsoft account (email address and password). If you can sign in to Windows Live, the email address and password you entered are valid. Next, go to Xbox.com and try signing in with
this same information. If you’re prompted to create a new gamertag, the Microsoft account you entered is not currently associated with an Xbox Live account.
•Check your email accounts for messages about your Xbox Live Membership (search for messages about “Xbox Live” or “Microsoft billing”). This may help you determine which email address is associated with your Xbox Live membership (an email address is part
of your Microsoft account information).
•If you know your Microsoft Account but can’t remember your password, see Recover your Microsoft Account password.
If you still can’t find your Microsoft account information, contact Xbox Support using the Assistance Information at the bottom of this page. You’ll be asked several questions to confirm your identity before your Microsoft account can be looked up. Please
have your payment information (such as the credit card associated with your account) handy when you contact Xbox Support.