Can't log in says right email and password are wrong?

So i can't log into xbox live on my xbox because every time i choose my profile to sign in  it says security check: enter your email address. I do that then it says enter your password then it brings up the do you want your password to be remembered screen and then it continues to tell me either my email or password is wrong and to try again. Meanwhile i used the exact same email and password to sign into this website as well as deleted my profile and redownloaded it with the same email and password then it asks for all this all over again and still says its wrong. so can somebody help me out please?


Discussion Info

Last updated July 4, 2018 Views 0 Applies to:

Call Microsoft at 1-800-4MY-XBOX.

They should help you further.

Best of luck!

I had this problem a few weeks ago.   no matter how man times I entered correct email and password it failed.   I just ended up changing my password.  and that fixed the problem

I changed my Microsoft account password and now it's not working on Xbox live