Can't list your memberships. Please try again later.

On October 7th around 10:00 PM I tried to purchase Xbox Live Gold. I entered my credit card information, and everything seemed fine. When I tried to play online, I received a message telling me I needed Gold to play online. I looked at my profile information, and it said my purchase would process on October 8th. So I figured I would just wait another day to play, but even today it isn't working. My credit card account has been billed, but I haven't received my Gold. When I go to My Account and try to view my memberships, I get an error message saying "Can't list your memberships. Please try again later." I read in the Support topics, that my card info may be incorrect, but I have already been billed, so that isn't my issue. Any help would be greatly appreciated.
 

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Last updated July 24, 2018 Views 105 Applies to:

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I have the exact same problem.

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I wish i could help, but I have the same problem atm. paid around 11:00pm on the 7th =/

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same

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Hey folks,

We are aware of the issue, and currently have a Service Alert up for it.

It seems the resolution currently is to give Phone Support a call, and they will sort it for you.  

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Thank you for the update.

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same here :( guess ill try for a call tomorrow.

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They need to tell the Chat Tech Support people that!  I've now lost another day waiting after being told they're still working on it, despite the status page showing all is well.  If I had known, I would have called instead of chatted.  Super steamed right now.  What a complete fumble.

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I have same issue I also get a 807B01F4 error.  I have done the clear Cache and reboot options....It cant be a port issue as I can connect to XBox live and internet.  Can Microsoft give us an indication of when and as I have now lost two days of my Gold membership, will I be credited with the extra days.....

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Well, mine seems to be working today. Best of luck to everyone else dealing with this problem.

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did you do anything yourself to fix it? I still show as free on the website, I haven't had my xbox on though

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