Can't Hear People on Xbox Live Even With an Open NAT

MS could not even help me with this issue after spending 3 plus hours on the phone with support.  Tried everything from rebooting everything to even restoring my xbox one to factory settings.  Literally from one day to the next anyone who is online became automatically muted on my tv and/or headset yet they can hear me.  And I know they're speaking because I see their "blue circle" lighting up when in party chat.  Please tell me someone knows how to fix this! its frustrating

 

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Last updated July 4, 2018 Views 1 Applies to:

BTW, I hear the rest of the gameplay just fine with no issues.  I just cannot hear opponents and/or teammates while I'm online.  Again, happened from one day to the next without me knowingly changing any settings on my xbox or fios (internet) connection.

Update:  all necessary ports are indeed set up on my router and still no voices