Can't Get Terms of Use to Stick.

Well, after going through 10 Xbox Support Agents with no luck, I was hoping for some help. Whenever I first sign in to my Xbox Live account, whether  on my console or the Website, I am prompted to accept the Terms of Use. I have accepted them 50+ , and it never seems to stick.

Addition information.

I get disconnected in the middle of games after around an hour of playing, because it says I cannot play until I accept the Terms of Use.

Also, this started happening around 2 weeks ago very near the time when I migrated my account from South Africa to The United States.

It's an Adult Account.

The Terms of Use say its from October 2012, but once I accept them, and go to the Terms of Use, it says my Terms of Use are from October 2010.

I have tried the following:

Deleting and re-downloading my profile

Clearing Cache

Re-updating my Xbox

Adding additional security info to my account. (Using Chrome and Internet Explorer)

I would REALLY appreciate anyone's input on how to make the Terms of Use stick. Thanks.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hey there Dovahkiin! Have you tried logging into your profile on another console and accepting the Terms there? Also, if someone else logs in on your console, are they prompted for the Terms of Use as well? Let us know, thanks!

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Yes, I tried signing in on my friends console. Was prompted to accept the Terms of Use, accepted them, but it didn't fix it.

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Hmm, that's really odd. I've never heard of anyone getting stuck in a TOU loop like this. You may want to contact us via chat or phone and see if an account agent there can work some magic to help you from our end. Please let us know what you find out there, thanks!

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I've actually talked to about 10 agents and even a few specialists, none were able to help.

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Hey DovahkiinEsborn! Are you still in contact with phone support specialists regarding this? Are you waiting to hear back on anything? Just curious what note they left you on to see what we can help out with! :)

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I was told I should post on the forums to see if I could receive any help.

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Hmm, interesting.  I definitely want to help you out with this because it sounds like a real and proper pain in the neck. When you talked to phone support, did they ever escalate anything to another team for you?  Also, do you have any way to reference the call where they told you to post in the forums?  Even the exact date would help. If you do have a way to reference it, you can send me a PM of that info and I'll be happy to take a look.  Thanks for all your patience with this, and fingers crossed we can get you out of 2010 ASAP.

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I actually contacted them via chat support. They did escalate things to higher agents twice, neither were able to solve the issue. I was told to post in the forums 5 days ago. I don't think there's any way to reference the actual chat session.

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Hmm, OK.  We're poking around for any info on this.  Have you replied lately to whoever was helping you in email and let them know that it's not resolved yet?  They may have further steps to try.

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Well, they for some reason wanted me change my password (which I already tried) because they thought I couldn't access my account, so I told them I didn't need to, and they then asked me to confirm all my I formation to change my password. They were obviously misinformed about my problem, and my closed.

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