Just got a new XBox 360 S 250 GB with Kinect for Christmas for the kids and have had nothing but problems since we opened the box. While trying to load a game this afternoon, got system error code E64, which means console must be repaired. Went and registered the XBox online, shows purchased 12/20/12 with warranty through 12/20/13. Only problem is there is no REQUEST A REPAIR link to start a repair request, just this message:
Xbox product not working?
Repair services no longer offered
Because Original Xbox has reached its end of life Microsoft no longer offers repair services for Original Xbox consoles. For more information, please read the Original Xbox support policy.
This is not an Original Xbox. This is a brand new Xbox 360 S. So how can I do to get my console repaired?