Can't get on xbox gold even though updated billing info

I have updated my billing info and it was accepted. My account shows active online but cannot get onto gold membership. It says, your payment option is updated and after your payment goes through, we will renew your membership. This may take a while. Visit xbox.com/account. This shows it is up and running, but every time I turn on xbox to connect, it starts over asking me to update again. There isn't an issue on credit card end. I've turned it off and on and searched online for solutions. This has been going on for a full day. Any ideas? Thanks!

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Have you checked all the info, payment acct + other, at http://commerce.microsoft.com ?

If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

but a faster way to speak to a Billing Agent is to go to http://xbox.com - sign in there if you can - then go to support.xbox.com/contact-us

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

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