Can't get live on my account and dont know the password anymore what to do?!

Hallo Xbox,

I have a account named KevKe2 and i can't get logged in anymore for live. And i don't know my password so i made a new account kevke7 but in mine old account there is still money left. The problem is when i can;t get live on my old account i can;t use the money. How can i fix this?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi,

If you forgot your password there is a solution for it: Password reset. To reset your password account.live.com/ResetPassword.aspx

Also here is the support article for forgotten password.

support.xbox.com/.../forgot-microsoft-account-password

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