Can't fully access my Microsoft account

Recently I haven't been able to purchase anything over Xbox Live and I've narrowed the problem down to my billing address. My billing address has not been changed for quite some time and is not currently correct so I tried changing it. Only problem is that whenever I sign into my microsoft account, it asks me for the password to a different email that neither my mom nor I remember ever making. I have just recently submitted an email change request and it will take 30 days to process. I was just wondering if there was any faster way to access my billing info without the old email. Thanks!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:
Answer

There should be an option to enter a phone number in so you can have them call or text you a security code.

Other than that you could try contacting phone support to see if they can help you change the address.

support.xbox.com/contact-us

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