Can't download update

I just can't download the update for xbox live, my connection is OK, I've downloaded several updates and now it doesn't work, I get this error messages: 

396B-0000-0080-0300-8007-274C

396B-0000-0080-0300-8007-2741

Please help, I've tried to download three times now, I'm paying for this service so I need an answer ASAP

Thanks

 

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Last updated July 4, 2018 Views 48 Applies to:

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Same problem here man... I've tried all different types of methods. Downloading from a USB/CD etc. Microsoft really dropped the ball on this one. And to thin, the update is to fix some "color issues" which I have NEVER noticed EVER and my xbox was working fine before they [REMOVED - LANGUAGE] it up. I pay my hard earned money to play a [REMOVED - LANGUAGE] game on XBOX live, now I can'y connect so have a useless [REMOVED - LANGUAGE] system.

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same boat!!!!!

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i spent 3 hours on the phone and 3 more on my own trying to smooth this out.... our conclusion was that my internet my not be stable enough to support connecting to xbl. which has happened however a direct connect to the modem made it a quick fix and problem free until today..... no luck on any end... i cannot connect for anything and ive tried everything under the sun to fix it :?

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Hey guys! I understand you are having some issues with downloading the update. For any update issue, start by trying an alternative connection. For example, if you are using a wireless connection, try a wired connection. Also try connecting directly to the modem as well. If that doesn't help please refer to the steps in our Update Guide (support.xbox.com/.../system-update-help) and try those. If you are still having issues, please post a new thread with your error code and what you've tried (Ram, you're fine here!). Thanks guys!

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Hi ive been having the same problem. i keep getting status code. 396B - 397D - A080 - 0F00  - 8007 - 2EE2.

ive tried connecting directly to my modem, aswell as using both connection methods and also referred to your steps in your update guide. Still nothing! i do seriously hope you can sort this as i also had problems over christmas with recovering my gamertag from my old xbox.  its starting to seem asif ive wasted my money!!

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There have been some issues for some users when downloading the latest update. Follow these simple steps and see if it solves the update problem.

  1. Clear memory cache: http://support.xbox.com/en-US/xbox-360/settings-and-initial-setup/clear-system-cache 
  2. Try reninstall the update: Go to storage options. Where it lists all your storage devices press: X, LB, RB, X, LB, RB, X 

    This will delete the dashboard update and reinstall it.

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I'm still having this problem, I need an answer here. I connect using nothing but my modem, no wireless, and still can't download this thing and no live for me....  this is the ONLY day I get to play with my brother who is far away from home and now I get this??? Seriously... I need a fix for it.

The tips you give here are useless for me, please give me useful information.

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im having the same issue and ever since that update was released i cant even connect to my modem now no matter what i try microsoft you really need to fix this *** up

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They're saying 18 days............... OH MOTHER OF GOD

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thank god im going ps3 now i called them again today they said only way to uncorrupt my harddrive from this update is to format it so prety much i lost all the money i put in dlc and avatar items for what a update that dosent work for a color change

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