Can't download the update. Status code : 3F4A-0000-3080-0502-8007-0070

Modem brand : ****

Model number : TM602G

Wired connection


When I turn on my Xbox, I get the following message : A system update is available from Xbox LIVE. If you decline, you won't be able to connect to Xbox LIVE until you take the update. Do you want to apply the update?

If I click YES, I get the following error message:

Can't download the update. To test your connection, open settings and select Network Settings, Test Xbox Live Connection.

Then, I get the following status code:


What I’ve tried:

1) test my connection. Results: Network : OK; Internet: OK; Xbox LIVE : Failed

2) Clear storage space (4 GO Xbox)

3) Clear system cache

4) Install the update from a USB key

5) Restore all parameters before trying to download again the update

In summary: I need to download and install an update to connect to Xbox LIVE but I cannot connect to Xbox LIVE without the update…

Can someone help me resolve this issue?


Question Info

Last updated July 4, 2018 Views 0 Applies to:

I am having the same problem. I have already taken an appointment  from Microsoft Store for the same issue. Since my system is still in Warranty, I am hoping they will fix it.

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