Can't download profile

So I'm attempting to recover my profile on another xbox 360 and it's just stuck at "Downloading your game info". My profile is new so its small in size and I've got a fast connection so I don't get why its not working. I noticed xbox.com took longer than usual to load so perhaps something is wrong with xbox live? I let it sit there for 10 minutes and it still didn't go past this point. Any tips will be appreciated. Here is my speedtest results,

http://www.speedtest.net/result/2299120995.png

 

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Last updated July 4, 2018 Views 16 Applies to:

Yes, I tried that shortly after posting and that didn't work either.

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Please run the Test Xbox Live Connection and advise the result.

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It says I have a moderate NAT setting but the LIVE status says everything is up.

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Hey there!  Have you tried to "Clear your Systems Cache?" If not, try to do that and let us know if that helps.  Thanks! :)

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Dang, too late to edit my post. I reset my router and modem, ran the connection test again and no errors popped up. I attempted to download my profile again and it worked. Thanks.

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