Can't download profile

I was having difficulties getting on my profile so I followed the steps on the Xbox website and it told me to delete and redownload my profile. Now I can't redownload it. I keep getting this error message. "Sorry, Xbox LIVE profiles can't be downloaded right now. Try again later. 80151011" PLEASE HELP

Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hey there bud!


After having searched your error code, here are all of the solutions available to be completed for a potential fix on your issue


Solution 1: Verify your Microsoft account security information

Follow these steps:

  1. Visit Microsoft account. If you forgot your password or it doesn’t work, reset your password.
  2. Click Edit security info.
  3. Verify your security information. For example, verify the Phone number, Alternate email address, and Security question information.
  4. Sign out of your Microsoft account, and then sign in again.
  5. Try to sign in to Xbox LIVE again.

Solution 2: Clear the system cache

  1. Press the Guide button on your controller.
  2. Go to settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  5. Select Clear System Cache.
  6. When prompted to confirm storage device maintenance, select Yes.

Solution 3: Move and then redownload your Xbox LIVE profile

Note If you want to use a USB flash drive or a USB hard drive to complete these steps, you must format the USB flash drive or USB hard drive for Xbox storage. (See USB flash drive support for Xbox 360.)

  1. Move your profile to a USB flash drive or USB hard drive. To do this, follow these steps:
    1. Plug the USB flash drive into your console.
    2. Go to settings and select Storage.
    3. Select All Devices.
    4. Select Profiles, and then select your gamer profile.
    5. Select Move.
    6. Select the Memory Unit that you want to move your profile to.
      Note A Memory Unit can be a USB flash drive, a USB hard drive, or the Xbox 360 Hard Drive. Be sure that you move the profile to a USB flash drive or a USB hard drive.
    7. Remove the Memory Unit from your console.
  2. Redownload your profile. For information, see Download, move, or delete your Xbox LIVE profile.

Solution 4: Reset your Xbox 360 console

To reset your Xbox 360 console, follow these steps:

  1. Press the Guide button, and then select Turn Off Console.
  2. Turn on your Xbox 360 console.

    Note If you are using an Xbox 360 Wireless Controller, you can turn on the console by using the Guide button on the controller.


Solution 5: Delete and then redownload system updates

To delete and then redownload the system updates, follow these steps.

Note These steps delete system updates that are installed on your Xbox console.

  1. If necessary, follow the steps in the Move and then redownload your Xbox LIVE profile section (Solution 3, above) to move your Xbox LIVE profile.
  2. Press the Guide button, and then select Xbox Home.
  3. Select settings and then System.
  4. Select Storage.
  5. Highlight your storage device (but do not press A to select it).
  6. Press the following buttons:
    1. Left bumper
    2. Right bumper
    3. X button
    4. Left bumper
    5. Right bumper
    6. X button
  7. On the Delete System Update screen, select Yes.
  8. After your Xbox console restarts, select OK to download and install the system update.
  9. After the system update is installed, redownload your Xbox LIVE profile and try to sign in to Xbox LIVE.
Hope this helps! Post back and let us know how it goes. :)

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